Return and Cancellation Policy

Last updated: 21 October 2026

This policy applies to holiday rental bookings made directly with Mediter Global SL (CIF B70638432), Calle Caspio 2, 03189 Orihuela (Cabo Roig), Alicante, Spain, on www.mediterrentals.com or with our team.

1. Returns

We sell holiday accommodation, not physical goods. Nothing is shipped to you, so there are no product returns. A stay that has been booked can only be cancelled or changed as set out below.

2. Cancellation by the guest

You can cancel at any time by email to info@mediter.com with your booking reference. All bookings are non-refundable: if you cancel, the amount paid is not refunded. This also applies to no-shows, late arrival and early departure.

3. Changing your dates

You can ask to move your stay to other dates. We try to help, but a change is only possible if the home is free and we agree in writing. Any difference in price is charged or refunded.

4. Cancellation by us

If we have to cancel your booking, we tell you as soon as possible. You can choose a full refund of the amount paid, or a comparable home if one is available.

5. Events outside anyone's control

If an official travel ban or a closure ordered by the authorities makes your stay impossible on your dates, we offer new dates. Where the law requires a refund, we refund.

6. Bookings made on Airbnb or Booking.com

Bookings made through Airbnb, Booking.com or another platform follow the cancellation policy shown on that platform when you booked.

7. Contact

Mediter Global SL, Calle Caspio 2, 03189 Orihuela (Cabo Roig), Alicante, Spain. Email info@mediter.com, phone +34 744 719 499. See also our Refund Policy.