Refund Policy

Last updated: 21 October 2026

This policy applies to holiday rental bookings made directly with Mediter Global SL (CIF B70638432), Calle Caspio 2, 03189 Orihuela (Cabo Roig), Alicante, Spain, on www.mediterrentals.com or with our team.

1. All bookings are non-refundable

Once a booking is confirmed and paid, the amount paid is non-refundable. This applies to cancellations, changes in travel plans, shorter stays, late arrival, early departure and no-shows.

2. When we do give a refund

You get a full refund of the amount paid if we cancel your booking, or if the home cannot be used for your stay for a reason caused by us or by the home (for example a serious defect that we cannot fix and no comparable home is available). We also refund any amount charged twice or charged in error.

3. Security deposit

Some homes ask for a refundable security deposit. The amount is shown in your booking. We return it within 7 days after check-out, minus the cost of any damage, missing items or extra cleaning. We tell you in writing what was deducted and why.

4. How refunds are paid

Refunds are paid to the original payment method, or by bank transfer if you paid by bank transfer, within 14 days of our approval. Your bank may take a few extra days to show the money.

5. Your legal rights

Under EU and Spanish consumer law (Article 103 l of Royal Legislative Decree 1/2007), the 14-day right of withdrawal does not apply to accommodation booked for specific dates. Nothing in this policy limits any other right you have by law.

6. Travel insurance

We advise you to take out travel insurance that covers cancellation.

7. Contact

Email info@mediter.com or call +34 744 719 499. Always give your booking reference (it starts with GY-). See also our Return and Cancellation Policy.